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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-20-2020 02:18 PM

HP Recommended
Product: laserjet CP 4025
Operating System: Microsoft Windows 10 (64-bit)

I have a newly acquired Dell 3040 64 bit running WIN 10 and I'm trying to print to a HP laserjet CP4025 with a USB cable and nothing prints. The job  shows up in the queue but doesn't print. I've plugged a 64bit laptop running Win10 and it prints just fine. When I ran the Print and Scan Doctor (several times) I got the message "Wrong Printer Port Configured" and says it can't fix the problem. The port that's checked on the ports tab is DOT4_001. I can't uncheck the port. There is a USB002 port but it's occupied by a Brother printer but I can't select it or any other of the ports. I've uninstalled and reinstalled the printer and downloaded and reinstalled the software and drivers. I've also shut the computer down and restarted it several times.

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