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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-05-2014 01:45 PM

HP Recommended

I'm running RP Group 300s with Version 4.0.2-40451 software.  I'v ebeen able to upgrade the software on a device using the USB method, but when I've tried it from either my CMA4000 or from a web server the updates fail.  Files start copying across but I get an error when it hits data-template.tar.gz and stops.  The endpoint will reboot and revert back to the original version of code.

 

Has anyone experienced (and remedied) this?

 

3 REPLIES 3

‎02-06-2014 08:50 AM

HP Recommended

Please open an escalation with Polycom support so we can get the logs and look at it.

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‎02-11-2014 06:10 AM

HP Recommended

Issue was resolved doing updates via a web server.  Apparently there are some files in the software distribution whose extensions didn't have a corresponding MIME type defined in IIS.  I added a wildcard type (extension .*, MIME type application/octet-stream) to the website and the downloads worked as expected.

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‎02-11-2014 04:44 PM

HP Recommended

One of the Polycom engineers looked at this and responded this way:

 

Specifically “ Apparently there are some files in the software distribution whose extensions didn't have a corresponding MIME type defined in IIS”

 

That’s why I’m guessing the WebServer (the IIS) wan’t configured properly to support files contained in the repo.

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