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HP Recommended

My company has an HDX-8000 Video / Audio conferencing setup .  System Software 3.1.3-38278.

 

The problem is when I connect a Laptop to the system, I of course see the content of the laptop screen on 1 of the large video screens in the room, the other screen has the content of the in room video camera.

 

Whether a call is active or not I can't remove the HOME screen , it is annoying to have it block the content of the laptop.  I cannot find any way on the remote to cause it to go away.  My understanding is it should automatically go away when a call is started, but does not.  How can this be done ?

 

I have an attached screen-shot.

 

Thank You

Bob Perez (bperez@novell.com)

5 REPLIES 5
HP Recommended

Try clicking on the "near" button...

HP Recommended

Gary,

 

I have pressed every button on the remote, nothing helps.  I see no button called "near" on my remote either.

 

Thanks,

Bob Perez

HP Recommended

Do you have a Polycom Touch Control ?  If so, it will disable all the buttons on the regular remote.

 

I've included a picture of where the near button is located...

 

Do ANY of the button work ?

HP Recommended

Gary,

 

The screen shot you sent me matches the control I have.  The remote works to the extent that I can highlight different menu selections and drill down into sub-selections fine.  But there is no option to remove the annoying Home screen  from the Video screen.  No button seems to do that, even during a live call.

 

What do you mean when you say  the below ? :

 

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158) www.vtctest.com
New VTC-uRemote Universal remote for GS/HDX/VSX - vtc-uremote.pointsofdata.com

 

Thanks,

HP Recommended

That is my Signature....

 

Gary M

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.