• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
Hi All, When dialling from a group series 500 to "valby.agora.vmr@video.lundbeck.com" i get a message that the number is unassigned. the sip url that is posted is not in my network. when i use sip within my network it works. can anyone test the url? does anyone have any suggetions. if more info is needed let me know i can post it(just didnt know what would be relevant. Thank You, Tal
1 REPLY 1
HP Recommended

In a typical call scenario, something (typically DNS or your SIP registrar to which your Group 500 is registered) must be able to resolve "alby.agora.vmr@video.lundbeck.com".

 

In other words, in a nutshell, that "something" needs to be able to resolve the URI to an IP address.

 

A system I have located on the public Internet is unable to connect to that URI.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.