• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Got a VSX 7000, had a lot of problems with stability etc. As a last ditch attempt to revive it we're trying to flash the firmware. But in softupdate (and watching s-video output), it looks like it successfully writes the main image, then indicates that CPU1 will reboot... then just goes dead, doesn't come back online and the softupdate just sits there "waiting for reboot"

 

Powering on after goes straight into recovery mode and says it needs to be flashed using softupdate

 

Any ideas before I throw it in the bin?

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.