Cisco ASA 5510 and HDX7000

[Anonymous]

Hi All,

I have set up my ASA in order to allow the Video Call from outside but so far the Video call can be make only within our network, which it means that if I try to call the public IP for that device I am not able to reach it.

Below the firewall config:

!

static (inside,outside) X.X.X.X 172.24.16.105 netmask 255.255.255.255

!

access-list outside_access_in remark Allow Polycom to Internet
access-list outside_access_in extended permit ip any host X.X.X.X

!

As you can notice I am allowing anything to that public IP but still the calls to the puvlic IP can not go through.

Any suggestion?

[Ovg1]

Try read AG at http://support.polycom.com/global/documents/support/setup_maintenance/products/video/hdx_ag.pdf,

p 2-22 "Configuring the System for Use with a Firewall or NAT" 

also see http://community.polycom.com/t5/forums/searchpage/tab/message?filter=labels&location=forum-board%3AV...

[Anonymous]

The first link that you gave is not working.

Anyway I resolved this issue disabling the following in the ASA:

policy-map global_policy
 class inspection_default
 no inspect h323 h225
 no inspect h323 ras

Hope this will help someone.

Thanks

[Ovg1]

Yes, there is excess comma at the end of the link...

[Anonymous]

We are able to make a call but once we answer the call it keeps ringing.

Is a firewall issue or some setting in the polycom system?

Thanks

[Anonymous]

Has this issue been resolved?