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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hi All,

 

I have set up my ASA in order to allow the Video Call from outside but so far the Video call can be make only within our network, which it means that if I try to call the public IP for that device I am not able to reach it.

 

 

Below the firewall config:

!

static (inside,outside) X.X.X.X 172.24.16.105 netmask 255.255.255.255

!

access-list outside_access_in remark Allow Polycom to Internet
access-list outside_access_in extended permit ip any host X.X.X.X

!

 

As you can notice I am allowing anything to that public IP but still the calls to the puvlic IP can not go through.

 

Any suggestion?

5 REPLIES 5
HP Recommended
HP Recommended

The first link that you gave is not working.

 

Anyway I resolved this issue disabling the following in the ASA:

 

policy-map global_policy
 class inspection_default
 no inspect h323 h225
 no inspect h323 ras

 

 

Hope this will help someone.

 

Thanks

HP Recommended

Yes, there is excess comma at the end of the link...

HP Recommended

We are able to make a call but once we answer the call it keeps ringing.

 

Is a firewall issue or some setting in the polycom system?

 

Thanks

HP Recommended

Has this issue been resolved?

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