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‎08-19-2024 11:54 AM - last edited on ‎08-20-2024 12:26 AM by Level 15

HP Recommended
Product: Codec AV Bar Controllers TC8

Hello,

In both of my customers conference rooms the table display constantly loses connection to X70 or X50 Studio. This is most common if the room is left in BYOD mode for an extended period of time. If you exit back to Zoom Rooms it doesn't always reconnect. This causes the scheduling display to show the room as busy even though no one is in the room. I can fix this by going back to BYOD and then back to Zoom Rooms and it'll successfully connect on it's own. This is not ideal and causes confusion for the basic users of the rooms. Can someone please let me know if there is a way to fix it?

All firmware on panel and studio have been updated.

Chris

<removed by a moderator>

1 REPLY 1

‎08-19-2024 01:16 PM

HP Recommended

 

Hello @CRehak Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

 

 

Regards,
Meghana 

Have a great day!

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