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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi

 

I have a Windows 10 tablet with RealPresence desktop installed. I can pair to the Debut via wireless and share content but once in a call it will not share the content. Is this a feature of this system? The debut has firmware version 1.3.0 installed.

 

I have tried this same tablet with a Polycom Realpresence Group 500. With Realpresence desktop it will not share content during a call. If I use People + Content it does.

 

Is this a limitation with the software?

 

Regards

 

Graeme

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi All

 

I was testing this with two Polycom units that were within the same office, on the same network. In this case content sharing did not function. When I connected to an external VC, the content sharing functioned as required. The internal units are connected to a VBP.

 

Sorry for the confusion.

 

Graeme

View solution in original post

1 REPLY 1
HP Recommended

Hi All

 

I was testing this with two Polycom units that were within the same office, on the same network. In this case content sharing did not function. When I connected to an external VC, the content sharing functioned as required. The internal units are connected to a VBP.

 

Sorry for the confusion.

 

Graeme

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