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HP Recommended

When dialing into a BlueJeans or Zoom meeting from our HDX 6/7/8000s if you don't dial the meeting ID fast enough, it will "freeze" & you'll have to press # to re-enter the meeting ID all over again or end the call & start over.  Has anyone else seen this?  Software running is 3.1.4.  Happening with HDX remote control AND when dialing through Crestron via control panel.  If there's a workaround w/ Crestron control to supercede the DTMF dialing or if there's a setting to make the DTMF code stay "awake"...that would be helpful to know.  Thanks everyone!

Mike

2 REPLIES 2
HP Recommended

At our company we have over 30 Group Series units we use with BlueJeans and we have not run into this issue. The only thing I have seen is sometimes the camera will not adjust until after you enter the meting ID and press #.

 

I'm not sure about the HDX series,but look for a option in the settings for digit mode and two options: Presets or Tones. Make sure it is set to Tones.

 

You can also join meetings by putting the meeting ID before the IP address. For example: "XXXXXXXXXX@199.49.152.152"

 

Hope this helps,

 

Scott

HP Recommended

Dude - that was perfect - totally worked - you saved us!  Thanks & Happy New Year!!!

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