EC09 Audio DSP memory test failed on an HDX 7000

[Dean126]

Is there a solution for this so I can get the machine back up and running?

[Hiralkumar]

hi Dean,

This may have a faulty hardware. Please try factory resetting the device to see if this fix the issue. If not need to RMA the device. HDX is End of Sale hence not sure if you can raise RMA with HP support.  Check with your poly Partner if they can help. 

reference article: 

1

https://support.poly.com/support/s/article/knova-45336-hdx-7000-system-stuck-with-error-code-ec07-vi...

2

https://support.poly.com/support/s/article/knova-37612-hdx-ec08video-dsp-memory-test-failed

regards

Hiral Patel 

Technical support specialists