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‎10-13-2023 08:18 AM

HP Recommended
Product: Poly G7500/X50
Operating System: Microsoft Windows 11

Hello Community - Is there a difference between a Pin Hole Reset on an X50/TC8 G7500 with a straightened paper clip vs a factory reset/restore using the Poly x50/G7500 Web Gui ? 

 

Do both methods obtain same results in the end? 

Dan Petrillo
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2023 11:53 AM

HP Recommended

Thank you so much for the update. 

Regards,
Meghana

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3 REPLIES 3

‎10-16-2023 07:43 AM

HP Recommended

Hello DanielPetrillo, welcome to the HP Poly community.
I would recommend you do the reset devices using the Pin Hole Reset as it clears all the all the configuration which is on the device and converts into a brand-new device purchased from the production house whereas resetting on the Web Gui may not be as accurate as the Pin Hole Reset.  

Regards,
Meghana

1 person found this reply helpful
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‎10-20-2023 07:25 AM

HP Recommended

Thank you for the info, the pin-hole reset after a downgrade to 4.01 was the best way to ensure Teams APP 1449/1.0.96.2023062301 was re-installed on the device 

Dan Petrillo
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‎10-20-2023 11:53 AM

HP Recommended

Thank you so much for the update. 

Regards,
Meghana

Was this reply helpful? Yes No
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