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‎09-16-2023 03:27 PM

HP Recommended
Product: G85-T
Operating System: Microsoft Windows 11

 

We have an issue with our MTR's where the GC8's screen that is connected via USB with our NUC will go black and regardless of what we do not come back online unless switched out with another GC8. 

 

This occurred after applying the latest update to Windows 11

1 REPLY 1

‎09-22-2023 04:11 AM

HP Recommended

Please check the software release installed on both of the GC8s to see if there are differences.

https://aitsc.de/blog/poly-gc8-software-version-pruefen-und-manuell-updaten/

Make sure to update the one having issues to the latest release.

Cheers, Uwe

Check my blog at https://aitsc.de/blog
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