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‎09-14-2021 06:58 AM

HP Recommended

 

Blue screen shown for camera connected into HDCI converter block - converts HDMI to HDCI and plugs into HDCI input on codec - G7500 - any thoughts? 

 

current software version of the device - 3.5.0
camera used MARSHALL ELECTRONICS - CV612HT-4K
adapter - (7200-68524-125)


2 REPLIES 2

‎09-15-2021 07:13 AM

HP Recommended

Hi @Lui

 

Digital Breakout Adapter is not a G7500 supported accessory.

https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?externalId=43530 

 

You can find a list of supported devices in release notes for G7500:

https://support.polycom.com/content/dam/polycom-support/products/telepresence-and-video/g7500/releas... 

 

Regards

Lukasz

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‎09-15-2021 09:42 AM

HP Recommended

There is a device built by Sound Control Technologies which will make the HDCI port of the G7500 available to 3rd party video sources RC-SDA™ - Sound Control Technologies

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