• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Dear all,

 

We installed HDX 8000 in the office meeting room and integrated it with already implemented Lync 2010 infrastructure. HDX has Mplus and RTV licenses enabled. The firmware is 3.0.5. When I'm creating a video conference between 2 Lync clients and HDX and fist inviting HDX then the Lync client the conference is working fine. If I'm inviting Lync client fist Polycom disconnects after one minute. What can be the reason?

 

I can't find any clue in debug logs neither in HDX

 

2012-10-04 11:56:55 DEBUG avc: pc[0]: uimsg: [A6d97: 20000 hangup 40]
2012-10-04 11:56:55 DEBUG avc: pc[0]: COMM: Hanging up connection SIPConn[0] cause code 16
2012-10-04 11:56:55 DEBUG avc: pc[0]: SIPConn[0]: hangup, cause code 16

 

nor in Lync

 

TL_INFO(TF_PROTOCOL) [10]0E68.1570::10/04/2012-11:56:53.570.00011387 (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(125))$$begin_record

Trace-Correlation-Id

: 315853280

Instance-Id

: 004E7836

Direction

: incoming

Peer

: 10.15.15.15:40947

Message-Type

: request

Start-Line

: BYE sip:test@xxxx.com;gruu;opaque=app:conf:focus:id:6DVZ9CVC SIP/2.0

From

: polycom <sip:polycom@xxxx.com>;tag=plcm_1878015278-3295;epid=8211290DF6C7CG

To

: <sip:test@xxx.com;gruu;opaque=app:conf:focus:id:6DVZ9CVC>;tag=B97B0080

CSeq

: 3 BYE

Call-ID

: 1878014673-3295

Via

: SIP/2.0/TLS 10.15.15.15:5061;branch=z9hG4bK1937899183-3295

Route

: <sip:hq-lync.xxxx.local:5061;transport=tls;opaque=state:T:F:Ci.R522700;lr;ms-route-sig=gbplCxQGa8sr6QywEHp348cYEGEHuDbmfX1IIH-wGejzC4lsdMuz9u1QAA>

Max-Forwards

: 70

Allow

: INVITE,BYE,CANCEL,ACK,INFO,PRACK,COMET,OPTIONS,SUBSCRIBE,NOTIFY,MESSAGE,REFER,REGISTER,UPDATE

Supported

: ms-dialog-route-set-update,ms-forking,replaces

User-Agent

: Polycom HDX 8000 HD (Release - 3.0.5_ne-22695)

 

Thanks in advance

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.