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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I have a HDX7000HD Model C with Model Number 2201 26773-002 running on version 2.6.0-4740

 

and am getting conflicting stories from various sales people that I cannot upgrade this device to a later software version. After looking at the Polycom docs I cannot find a listing with this model number.

 

Can someone please point me in the right direction......the reason for upgrade is to hopefully get Lync 2013 functionality.

 

Regards,

Graham

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Graham & welcome to our community.

I'm not aware of any software restrictions for HDX7000 Rev C & if it was formerly a Rev A or B hardware upgrade is required to access decent Lync functionality.

S/W upgrades would need to be done up to V3.1.4 & you can accress the s/w here.

http://support.polycom.com/PolycomService/support/us/support/video/index.html

Keys will be required to upgrade from V2.6.x to V3.1.x & they can be got here.

http://support.polycom.com/PolycomService/licenserequest/registerSingle.htm

However, there is a requirement to purchase an RTV/CCCP key to unlock full Lync compatibility so you'll need to buy one of those & apply it.

 

Pete

View solution in original post

1 REPLY 1
HP Recommended

Hi Graham & welcome to our community.

I'm not aware of any software restrictions for HDX7000 Rev C & if it was formerly a Rev A or B hardware upgrade is required to access decent Lync functionality.

S/W upgrades would need to be done up to V3.1.4 & you can accress the s/w here.

http://support.polycom.com/PolycomService/support/us/support/video/index.html

Keys will be required to upgrade from V2.6.x to V3.1.x & they can be got here.

http://support.polycom.com/PolycomService/licenserequest/registerSingle.htm

However, there is a requirement to purchase an RTV/CCCP key to unlock full Lync compatibility so you'll need to buy one of those & apply it.

 

Pete

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