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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I can initially connect, and log in, and then when I click on a tab, I get "You cannot start another user session, because you have reached the maximum number of sessions allowed"

 

This seems to have started after I upgraded the software a few weeks ago,.

 

When I try to log in using telnet, I get a similar message.

 

What can I do to stop this?

 

Andy

6 REPLIES 6
HP Recommended

Hello Awander,

 

I understand that you are having some issues with your web interface and sessions. Do you have the Session list enabled on the unit currently? This is something that can be found by accessing the System > Admin Settings > General Settings > Security > Security Settings while in front of the unit and Admin Settings > General Settings> Security > Security Settings from the web interface. If this is enabled I would recommend checking the Maximum number of Active Web Sessions set on the unit make sure that this is set above the point that is causing the error.

HP Recommended

Even after a reboot, it would not let me do anything using (the first and only) web session. I can get to the Admin Settings->General Settings->Security, but clicking on Security Settings just brings up the "You cannot start another user session, because you have reached the maximum number of sessions allowed." window.

 

So I changed the web session url from "https..." to "http..." and it let me log in and make the settings changes. (It DID change the session back to https, but it let me in)

 

The "session list" was enabled. I did find the page where the number of sessions is specified, it was set at (I think) max number of concurrent sessions: 30, and number of sessions per user:3. I was having this problem, though, with only 1 session open(AFAIK), and the maximum setting for number of sessions per user was 5.

 

I unchecked "Enable Session List", and that seems to have solved my immediate problem. What is the disadvantageto unchecking this setting, if any?

 

HP Recommended

If you have access locally to the HDX you can use the remote control to get into Admin Settings>General Settings>Security>Security>page 3 of 4 to disable Sessions List

HP Recommended

The number of sessions being exceeded can also be caused from TMS v12.6. 

 

Just keep trying over and over again until access is made.  If impatient, you can reboot the endpoint locally or unregister the device within TMS.

HP Recommended

That's interesting-because my OTHER issue with this box is that it won't talk to TMS. No matter what I enter as user name and password in TMS, it tells me that the password is incorrect.

 

I am using TMS 13.1, though.

 

And teh "sessions exceeded" message started before I tried adding teh HDX8006 to TMS.

 

HP Recommended

This bug to describe the matter fully and properly is a pain in the rear end.

 

Imagine the customer has issues, and you're remotely supporting them - and you need to get onto the endpoint to troubleshoot or change a setting, and then you get this error message:

 

Screenshot of error message

 

You're stuck! I've tried http/https/removing the offending device from TMS, and yet we're still in a rut!

 

and can you imagine the response from the customer when you ask them to reboot their endpoint and they say they can't because they're in a video call, the very call they require support for !

 

What a pullava.

 

We are now having to undertake a programme of upgrades to another firmware version to alleviate the matter, but it's such an inconvenience.

 


I take it there is no solid solution to the problem?

 

With regards

 

Amit.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.