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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi everyone,

 

Im hoping someone in the community can help or point me in the right directio

 

I have a VSX 7000e but when I turn it only shows me a blue screen and it says  Visual concert VSX Polycom but I can't do anything. I tried get in over the web but I couldn't.

 

I want to restart to factory default settings but I can't get to the menu

 

Someone know how can I restart it?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi there...

you´re using the wrong vga.

Check the pdf here (page2) for more information.

 

To reset the system, you have three options:

  • If not in security mode, navigate to "Diagnostics" / "Reset System", input your serial number, select delete system settings, unselect delete directory entry settings
  • You can delete the systems configuration by performing a software update on the vsx (uncheck the corresponding box)
  • or you can perform the erfl process, which is described here. Keep in mind that this solution is the "dangerous" one.Perform that step on own risk.

View solution in original post

3 REPLIES 3
HP Recommended

Hi there...

you´re using the wrong vga.

Check the pdf here (page2) for more information.

 

To reset the system, you have three options:

  • If not in security mode, navigate to "Diagnostics" / "Reset System", input your serial number, select delete system settings, unselect delete directory entry settings
  • You can delete the systems configuration by performing a software update on the vsx (uncheck the corresponding box)
  • or you can perform the erfl process, which is described here. Keep in mind that this solution is the "dangerous" one.Perform that step on own risk.
HP Recommended

Can you submit an updated link.  That link does not work.  I have the same problem where I get a blue screen that says the same thing and pressing any buttons on the remote does nothing.  I have a new VGA cable connected to the VGA out and to my monitor.  Looking for any assistance.  Also if there is a name or photo of the correct VGA cable would be appreciated.

 

Thank you.

HP Recommended

Are you sure that your unit works in the VGA mode?

 

To force using VGA you can:

(i) use web interface, or

(ii) boot the unit with the star (*) button pressed.

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