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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

we need to create support request for Real Connect solution and we are not able to create support ticket since portal been migrated to HP, it is really frustrating that we can not get support.

 

We are stuck in some kind of loop that is pushing us to register to new portal but when we register it is asking again.

 

Any advices how we can proceed ?

 

We need to create some high priority incident and we are frustrated.

 

 

Petr

1 REPLY 1
HP Recommended

hi Petr,

 

Please find below process to open case/register with HP. 

 

https://support.hp.com/us-en/poly

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Hiralkumar_1-1695138210846.png

 

 

 

Hiralkumar_2-1695138210851.png

 

 

 

Hiralkumar_3-1695138210860.png

 

 

Hiralkumar_1-1695200923337.png

 

 

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Hiralkumar_6-1695138210877.png

 

Chat support option for case creation. 

 

Hiralkumar_2-1695201030306.png

 

 

Regards

Hiral Patel

Technical support specialist 

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