• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎02-18-2014 04:57 PM

HP Recommended

 

While trying the 'RealPresence Desktop', After successfull down load. I place the IP address on the dial pad and select dial. After about 30 seconds, a message, "Far End Unreachable - Try again later'   We tried different IP numbers and received the same error. I am trying to connect from NY to Pasadena Ca. Any ideas or help.

1 REPLY 1

‎02-18-2014 08:43 PM

HP Recommended

Hi Patsy,

There could be a range of reasons why this call is not being allowed to go through. One of the most common ones and a good place to start is that either your NY or Pasadena firewall is blocking the ports nessesary to allow this call to establish itself. 

 

I would recommend reading over this Tips document from Polycom. If this does not fall in your scope, then I would recommend passing it on to your Network team for review. 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.