• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎09-09-2014 02:30 PM

HP Recommended

Hi!

We have successfully integrated 2 HDX 7000 to a Lync Server 2013, and established communication between them, but only audio is available. I searched the Community for similar posts, and the only one I ran into as a similar issue is this one: http://community.polycom.com/t5/Video-Endpoints/HDX7000-HDX8000-with-Lync-2013/m-p/39946#M4901

The difference is that we have RTV licence. And configuration is according to manual both on Lync and the HDX´s, except that as I don´t administer Lync, I don´t know if the video config was set to 720p instead of 1080p.

 

Any insight I should be checking? I can see the room´s availability, connects flawlessly, but no video. 

 

Thank you.

Hernán

1 REPLY 1

‎09-18-2014 02:35 PM

HP Recommended

Hi Heman

What version of code are you at on the HDX side?  We had a similar issue and upgrading the software resolved.


Doug

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.