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‎06-02-2026 04:43 AM

HP Recommended

Hi,
We recently purchased 5 Poly Trio C60 E927 devices. Out of those, only 1 device is working properly. The other 4 devices are not allowing firmware updates, and we are also unable to gain admin control access.
All 4 devices are currently running firmware version 5.9.5.3153. We have tried multiple methods to configure SIP settings, but we are still unable to control or manage the devices.
I have attached the serial numbers of the affected devices below for your reference.

 

S/L:

482567D9E927

482567D9E92C

482567D9E8EA

482567D9E912

482567CDEE69

 

 

 

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