Poly G62/G7500 controlled over LLN port

[PolyJames]

Hi,

I'm wondering if it's possible to send commands to the Poly G62 or G7500 over the LLN ports.

It seems unclear whether they have any sort of addressing and although the G7500 user guides say that network-able equipment shouldn't use the LLN ports, it doesn't explicitly state they can't be connected to over a LAN from what I've read.

The intent would be to push device commands to the codec using a control processor through the LLN (the G7500 has a serial port which would also enable this, but the G62 doesn't have this port). Also, we don't want to send the commands to the LAN port as we'd like to keep the command traffic OOB.

Any help would be much appreciated - thanks.

James

[M_Salman · Accepted solution]

Hi @PolyJames, Welcome to the Poly HP Support Community.
 

For Poly Studio G62 and Poly G7500 systems, the Link-Local Network (LLN) ports are designed for specific purposes and have limitations when it comes to network connectivity. Here is a summary of the key points regarding their use:

IP Device Pairing:

• Poly G7500 and Poly Studio G62 systems support pairing various IP devices such as speakers, microphones, and cameras over the primary network. However, the LLN ports are not intended for general network traffic or enabling connectivity for non-IP devices.
• Poly G7500 Systems: You can connect IP-based microphones and cameras, but other types of control processors and network-enabled equipment should not use LLN ports.

Supported Functionality:

• Pairing Devices: IP devices should generally be paired over the primary network and not via LLN. The LLN port is typically used for specific IP-based audio and video devices such as Poly microphones, but the setup and pairing processes are distinct.
• Command Execution: Device commands should be managed through the primary network, using the system's web interface or other supported APIs. The LLN port does not support general command execution over the LAN.

Cabling and Configuration:

• Ethernet Cables: When connecting devices to LLN ports, CAT5e, CAT6, or CAT7 standards-compliant cables are required. Ensure the devices are on the same subnet as the Poly system to facilitate communication.
• Web Interface: System commands and control features should be accessed and configured through the system’s web interface using General Settings > Device Management for pairing and management.

Serial Ports on Poly G7500:

• Serial Port: Poly G7500 systems include a serial port which can be used for control purposes, contrasting the limitations on LLN for non-IP devices. This port can facilitate control processor integration directly.

If you need further support, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[PolyJames]

Hi Salman,

Thank you for the confirmation and the detailed response - unfortunately, that outcome was what I was expecting!

Have a good one.

Kind Regards,

James