Poly X50 not connecting to Zoom

[mcgillPhysics]

Hello Everyone,

I have encountered a new problem as of two days ago. Previously, whenever I would call into a Zoom meeting, upon connecting, there would be a very loud voice that would say something to the effect of "You are now in the meeting."

This week, I attempted to dial into a couple of different Zoom meetings, and there was no such announcement. The Poly unit would connect and be visible in the Zoom meeting, but its video feed would be a black square. Then, after a minute the Poly unit would disconnect from the Zoom call. This happened several times. The firmware was up-to-date.

I did a factory reset and tried again with the same results.

I updated the firmware, same results.

X50 firmware: 4.6.0-436380

TC8 firmware: 6.6.0-7001439

Is this a known issue? Does anyone have suggestions?

Many thanks,

Robert

[M_Salman]

Hello @mcgillPhysics, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're here to help you tackle that issue you are facing in the device Don't worry, we've got your back!

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We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman