• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi!

 

I was trying to reset password via Factory restore process. Everything went ok with all steps 58/58(pic1) but the last step(pic2) requires reboot the system to finish update and it has never happened. There is already 2h it stays the same and no rebooting. Does anybody know what was wrong and how to fix it?

 

Meanwhile, Blue and Amber light are blinking alternatively and codec replies to ping. But system does not boot user interface.

 

Thanks!

 

image

 

image

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I had that happen once and i had to reload my flash drive with the file, then try again. After that worked, I was able to restore the defaults. 

 

Here is the link on how to make the usb for reference 

https://documents.polycom.com/bundle/rpgs-ag-6-2-2/page/t-rpgs-ag-perform-a-factory-restore-using-a-...

 

Hope this helps!

View solution in original post

1 REPLY 1
HP Recommended

I had that happen once and i had to reload my flash drive with the file, then try again. After that worked, I was able to restore the defaults. 

 

Here is the link on how to make the usb for reference 

https://documents.polycom.com/bundle/rpgs-ag-6-2-2/page/t-rpgs-ag-perform-a-factory-restore-using-a-...

 

Hope this helps!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.