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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Dear Forum,

We use Polycom RealPresence Desktop v.3.1.0.44431

We can make a VC but cannot share content.

The share content button is greyed out.

The issue began 2 weeks ago, until then everything was wroking fine. We tried reinstalling the software, we even tried formatting the computer and then reinstalling but the issue persists.

 

Any ideas?

 

Thanks in advance.

Nadav. 

1 REPLY 1
HP Recommended

Not to sound too much like the typical 'canned' answer but can you try using the latest release (3.2) from our download page? http://support.polycom.com/PolycomService/support/us/support/video/realpresence_desktop/realpresence...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.