• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎07-24-2018 12:25 PM

HP Recommended

Hi Mr.T,

 

I am sorry it has taken me a bit to get back to you.  I performed the following steps:

To reset the system using the local interface:

1 Go to Settings > System Information > Diagnostics > Reset System.

2 Enable Delete System Settings.

3 Click Reset System.

 

I checked the following boxes:

Delete System Settings

Delete Directory Entries

Delete Certificates

 

This reset did not delete the software version installed on the endpoint before the reset.

 

This was a great solution.  Thank you, MRT!

After about 15 seconds, the system restarts and displays the setup wizard

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.