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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

The Polycom Studio attached to my Windows PC is not seen by Windows. Device Manager shows something for which I cannot update the driver. Windows just doesn't find it even though I downloaded the UVC driver and pointed Device Manager to it. Windows 10 (21H1) is fully up to date including BIOS and hardware drivers. There's no light on the sound bar from the LEDs. I cannot access power cables because the Polycom Studio is integrated into the TV's wall mount. The fact that Windows sees something tells me it is not a power problem (?). What else can I try?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey @JasonRW ...

if the unit doesn´t get detected as a known device anymore (you just hear the sound when connecting it via USB and that´s all) i´d propose to open a support ticket with Poly. This sounds pretty much like a "known issue" and the unit needs to be replaced.

 

Regards,

Uwe 

Cheers, Uwe

Check my blog at https://aitsc.de/blog

View solution in original post

2 REPLIES 2
HP Recommended

Hey @JasonRW ...

if the unit doesn´t get detected as a known device anymore (you just hear the sound when connecting it via USB and that´s all) i´d propose to open a support ticket with Poly. This sounds pretty much like a "known issue" and the unit needs to be replaced.

 

Regards,

Uwe 

Cheers, Uwe

Check my blog at https://aitsc.de/blog
HP Recommended

Hi,

I'm thinking the same thing. Thanks for your reply.

 

Regards

Jason

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.