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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎10-17-2017 07:23 AM

HP Recommended

Dear All,

i'm new with polycom product. i've some issue with my polycom realpresence debut far site can call me, see me & hear me and from my side i can't call , see or hear them ? can you please support me this ?

best,

2 REPLIES 2

‎10-17-2017 09:04 AM

HP Recommended

What software version? What infrastructure is involved, H.323 gatekeeper or SIP server? What type of call, H.323, SIP?  Enterprise or Cloud mode? Can you download the logs for clues?

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‎10-19-2017 07:55 AM

HP Recommended

Probalby a firewall issue, engage your IT department to make sure your firewall supports videoconferencing.

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