Problem with TC10 Update

[LorenzoTrucco]

Good morning, I have a problem with some TC10 Stand-alone updates:

i did the basic configuration and they updated to the latest version without any kind of problem.

these days version 6.4.1.7000634 came out but i can't deploy it via Poly Lens on anyone (i read as well Provisioned Active as opposed to poly studio X if that helps). instead manually it makes me do the update.

other strange thing: one updated itself 2 days ago while another one updated itself tonight. i am also fine with them updating themselves but i would like to understand why i can't force the update.

could you please help me?

[M_Salman]

Hi @LorenzoTrucco Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman