Problem with microphone in HDX 6000

[Anonymous]

Calls Connected:
	Transmit	Receive
Call Speed:	1024 K	1024 K
Video Protocol:	H.264	H.264
Video Annex:	---	---
Video Format:	720p	720p
Audio Protocol:	G.722.1C	G.722.1C
Total Packets Lost:	0	33
% Packet Loss:	0.0 %	0.0 %
Call Encryption:	Disabled
Call Type:	H.323
Audio Rate:	48 K	48 K
Video Rate:	972 K	976 K
Video Rate Used:	907 K	955 K
Video Frame Rate:	25.0	30.0
Video Packets Lost:	0	32
Video Jitter:	13 ms	1 ms
Audio Packets Lost:	0	1
Audio Jitter:	0 ms	5 ms
Maximum Audio Jitter:	0 ms	8 ms
Content Protocol:	H.264	---
	---	---
Content Format:	---	---
Content Rate:	0
Content Rate Used:	0	---
Content Frame Rate:	0.0	-
Content Packets Lost:	0	---
Video FEC Errors:	0
Far Site Name:	RADVISION SCOPIA MCU (715106057)
Far Site System:	b5000015/RADVision ViaIp MCU/7.7.0
Far Site Number:	5106057

[Polycom_Video_E]

Looking at this, the highlighted ones indicate that the audio is all syncronized.  I would go back to my originally recommendations, that you test in a point to point call and make sure the MCU is configured properly.

If you continue to have issues you should call your service provider for assistance.

Calls Connected:   Transmit Receive Call Speed: 1024 K 1024 K Video Protocol: H.264 H.264 Video Annex: --- --- Video Format: 720p 720p Audio Protocol: G.722.1C G.722.1C Total Packets Lost: 0 33 % Packet Loss: 0.0 % 0.0 % Call Encryption: Disabled   Call Type: H.323   Audio Rate: 48 K 48 K Video Rate: 972 K 976 K Video Rate Used: 907 K 955 K Video Frame Rate: 25.0 30.0 Video Packets Lost: 0 32 Video Jitter: 13 ms 1 ms Audio Packets Lost: 0 1 Audio Jitter: 0 ms 5 ms Maximum Audio Jitter: 0 ms 8 ms Content Protocol: H.264 ---   --- --- Content Format: --- --- Content Rate: 0   Content Rate Used: 0 --- Content Frame Rate: 0.0 - Content Packets Lost: 0 --- Video FEC Errors: 0   Far Site Name: RADVISION SCOPIA MCU (715106057)   Far Site System: b5000015/RADVision ViaIp MCU/7.7.0   Far Site Number: 5106057