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HP Recommended

Hi all.

 

Currently trying to update the firmware on an HDX7000 at a remote site in Korea via the web GUI.

 

When I go to the admin setion, I get prompted to logon, which I can do with no problem.

 

I point the device at the .pup file for the upgrade and click OK.

 

After a few minutes of uploading the new software and so on, I am presented with another login prompt which I can't get past. I've tried the normal admin password, the default password and just about everything else that I can think of, but no joy.

 

Any ideas?

 

I'm desperately hoping that I can resolve this issue without needing to involve the local site for anything more than a reboot as they have no techies on site and the language barrier is a real problem!

 

Thanks in advance.

 

Mark

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Resolved.

 

Once the unit gets itself into the software update / request admin password loop it needs to be restarted.

 

After a restart, I logged on to the unit via telnet and issued:

 

adminpassword set

 

This set the admin password to null and allowed me to continue with the software update process as normal

 

NB - the above telnet command may have been replaced on newer firmware versions, according to the system integrators guide, but it worked on v 2.0.something.

View solution in original post

4 REPLIES 4
HP Recommended

What browser are you using ?   IE is the only thing I've consistantly been able to use for upgrades...   (and you might try a different version of IE including IE Tabs under Chrome)...

 

Good luck..

 

Gary M

HP Recommended

Hi Gary.

 

It's IE7, but good thought - I'll try an update to a more recent version...

 

Cheers,

 

Mark

HP Recommended

Mozilla FireFox under Windows, no problems with update SW over 50 HDX's ......

HP Recommended

Resolved.

 

Once the unit gets itself into the software update / request admin password loop it needs to be restarted.

 

After a restart, I logged on to the unit via telnet and issued:

 

adminpassword set

 

This set the admin password to null and allowed me to continue with the software update process as normal

 

NB - the above telnet command may have been replaced on newer firmware versions, according to the system integrators guide, but it worked on v 2.0.something.

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