Software update problem HDX 7000

[Anonymous]

Hi all.

Currently trying to update the firmware on an HDX7000 at a remote site in Korea via the web GUI.

When I go to the admin setion, I get prompted to logon, which I can do with no problem.

I point the device at the .pup file for the upgrade and click OK.

After a few minutes of uploading the new software and so on, I am presented with another login prompt which I can't get past. I've tried the normal admin password, the default password and just about everything else that I can think of, but no joy.

Any ideas?

I'm desperately hoping that I can resolve this issue without needing to involve the local site for anything more than a reboot as they have no techies on site and the language barrier is a real problem!

Thanks in advance.

Mark

[GaryMiyakawa1]

What browser are you using ?   IE is the only thing I've consistantly been able to use for upgrades...   (and you might try a different version of IE including IE Tabs under Chrome)...

Good luck..

Gary M

[Anonymous]

Hi Gary.

It's IE7, but good thought - I'll try an update to a more recent version...

Cheers,

Mark

[Ovg1]

Mozilla FireFox under Windows, no problems with update SW over 50 HDX's ......

[Anonymous · Accepted solution]

Resolved.

Once the unit gets itself into the software update / request admin password loop it needs to be restarted.

After a restart, I logged on to the unit via telnet and issued:

adminpassword set

This set the admin password to null and allowed me to continue with the software update process as normal

NB - the above telnet command may have been replaced on newer firmware versions, according to the system integrators guide, but it worked on v 2.0.something.