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‎12-01-2021 04:21 AM

HP Recommended

Hi everyone,

 

i've got a new Studio P15 today and tried to update that one with the poly lens app. After a minute i got a massage that the update goes wrong. Now the P15 is only flashing orange.

Reset is not working. When i connect it to the windows 10 pc, it is only detected as "Poly Studio P15 DFU" in the device mgmt.

 

image

Does anyone have any idea what to do here? Poly lens doesn't recognize the device.

2 REPLIES 2

‎12-02-2021 12:43 AM

HP Recommended

Hello @Andreas_Schmid ,

Welcome to Poly Community.

Can you possibly check the following path on your PC?

C:\Program Files\Poly\P15\Services\

Do you see a file in that folder that is called "dfu-util.exe"?

If yes, please run it and see how it goes. 

 

If the issue persists, please raise a ticket with Poly Support. 

 

Regards,

 

Was this reply helpful? Yes No

‎11-24-2022 05:37 AM

HP Recommended

Thanks for sharing the solution, it worked. 

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