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- Studio X50 / TC8 - Camera issue in BYOD Mode

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05-23-2022 05:16 AM
Halo All, I have problem about my Studio X50 / TC8 in BYOD Mode cannot show camera in Zoom, Gmeet, Voov Apps. i choose camera poly x50 in these apps cant show my camera.
Firmware : 3.11.
anyone can help this issue?
05-23-2022 10:16 PM
Hello @Agus ,
Welcome to the Poly community !
Your question falls bit short of information here . Would like to know the details i.e. the length of the cable you are using in device mode (BYOD) , also if camera working with other than mention apps ?
Please verify the camera once in Poly mode and go through the requirements to use device mode.
https://documents.polycom.com/bundle/polypartnermode-ug-3-3-0/page/r4146773.html

05-24-2022 12:10 AM
I'm Just using 3 Meters, Mic & Speaker not problem. Option for camera Poly X50 is showing. but the camera display has black/black.