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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎05-23-2022 05:16 AM

HP Recommended

Halo All, I have problem about my Studio X50 / TC8 in BYOD Mode cannot show camera in Zoom, Gmeet, Voov Apps. i choose camera poly x50 in these apps cant show my camera.

 

Firmware : 3.11.

anyone can help this issue?

 

4 REPLIES 4

‎05-23-2022 10:16 PM

HP Recommended

Hello @Agus ,

 

Welcome to the Poly community !

 

Your question falls bit short of information here . Would like to know the details i.e. the length of the cable you are using in device mode (BYOD) , also if camera working with other than mention apps ?

Please verify the camera once in Poly mode and go through the requirements to use device mode. 

 

https://documents.polycom.com/bundle/polypartnermode-ug-3-3-0/page/r4146773.html

 

 

 

 

 

 

 

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‎05-24-2022 12:10 AM

HP Recommended

I'm Just using 3 Meters, Mic & Speaker not problem. Option for camera Poly X50 is showing. but the camera display has black/black.

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‎05-24-2022 02:48 AM

HP Recommended

Hello @Agus 

 

Thanks for your reply !

 

I suggest to open a support ticket with Poly. This issue required further troubleshooting. 

 

 

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‎11-07-2022 12:19 AM

HP Recommended

We have the same issue with 2 cams. What was the solution?

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