Trio C60 USB Device-Hub setup

[Mr_UCC]

Hello,

My company is running a number of meeting rooms equipped with Poly Trio C60 setup as a USB companion for MTR kit acting as an audio matrix for the MTR. Devices were till this time combined using internal switch of the hub configured Trio where hub was configured with network IP 1.1.1.1 and Trio acting as a device was configured with IP 1.1.1.2 and they were working with such a setup. However Microsoft started to push via MTR updates where software was pushed just to the one Trio (probably update of the second one was not applied due to loss of connectivity during the restart of the Trio acting as a hub). After this update and applying on both latest updated version 9.4 I'm not able to perform that setup anymore without the network which is crucial as my company doesn't allow for presence of any Trio C60 inside the network due to the security restrictions. Any idea how it can be sorted out?

[Meghana_10]

@Mr_UCC, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Trio C60.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

1. Firmware Updates: If a new software update was pushed to one device and it caused the issue, it is critical to ensure all devices, including the hub and Trio devices, are running compatible firmware versions. You may want to check for any recent updates or patches provided by Poly for the Trio C60 devices.

2. Network Configuration: Double-check the IP configuration to ensure there are no conflicts or misconfigurations, such as duplicate IP addresses or incorrect subnet settings. Each device should have a unique IP address.

3. Switch Configuration: Verify that the internal switch settings on the hub are properly configured to facilitate necessary data flows between the connected devices.

4. Contact Microsoft or Poly Support: Since Microsoft MTR updates appear to be part of the issue, consider reaching out to Microsoft or Poly support for assistance. They may be able to provide insights specific to recent updates affecting the Trio C60 devices.

5. Manual Software Rollback: If the new software is causing issues, see if it's possible to roll back to a previous stable release before the update, although this should be done with caution and preferably with inputs from Poly support.

I hope this helps!

Take care and have an amazing day! 

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Regards,

Meghana