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‎05-22-2012 01:48 AM

HP Recommended

Guys,

 

Managed to successfully rest the system using the diagnostics menu with the remote control.

 

Seems I was looking in the wrong place and trying to access the "admin settings" menu rather than the diagnostics menu.

 

I just had to put in the serial number of the uit and it successfully rest back to factory default. We now have a functioning unit that we can configure for our own use.

 

Thanks very much for all the suggestions and help.

 

Best Regards

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‎05-22-2012 02:12 AM

HP Recommended

Congratulations!

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‎05-25-2012 02:22 AM

HP Recommended

Hi all,

 

I have the same problem, but when I've tried to access to the diagnostics menu - QDX to request room password, but it is not the serial number. Can we reset the password? Thanks

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‎11-05-2014 04:21 AM

HP Recommended

I have just same problem and any ways such as Telnet and serial cable access require admin login.

 

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