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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

 

When using our 800s bridge we are unable to send content in a call to our VSX 5000 endpoints. I receive a message "The far system is not capable of receiving content"  I'm not sure if I need to change a setting on the endpoints or in our 800s config. Any help you could provide me would be great.

 

Thanks,

 

William Martin

Technical Analyst II

The Children's Institute

wbm@the-institute.org

412-420-2284

1 REPLY 1
HP Recommended

Hello William, 

 

I think we might need to know some more info for your issue. Do you have the 800s registered to a Lync server and if you do witch version? Also if you are doing Lync do you know if the content is trying to be send in RTV over using a supported h.263 resolution? 

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