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- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- VSX6000 and VTX1000

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08-15-2013 12:34 AM
Hi there...
we need a more detailed problem description.
Questions:
1) What software version is installed on your hdx
2) is the local camera working properly (do you see yourself) ?
3) during a conference - do you see the far site ?
4) are you talking about network internal or external calls ?
08-15-2013 06:28 AM
Is this HDX or VSX? The VSX 6000 has an internal camera and did not do camera detection.
If the HDX then:
Additionally which version of the EagleEye camera is it? There is an indicator on the bottom will be
MPTZ-6 (EagleEye HD)
MPTZ-8 (EagleEye II)
MPTZ-9 (EagleEye III).
See the HDX Release notes for which HDX software supports which of the cameras, under the camera Compatibility section.