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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have an X30 in Poly mode, where device mode is not working when we plug in the usb + hdmi cable it automatically just shows the "content" function.

If we use a mouse or remote to manually select "Device Mode" it just shows a blank screen with mute and exit funtion.

 

Are we not supposed to switch between Device mode and normal mode insantly on a x30/50? -
User example could be, user 1: mirrorcast start, mirror cast stop.
user 2. plug in usb + hdmi cable and use system as device mode (would be best if this could happen automatically without the need for a remote or mouse to press "device mode" - is that possible.

Can you tell me what might be the issue?

 

Device Mode works perfectly if we put the x30 into permanent device mode in "provider mode"


Running latest version.

StudioX30-5D773BFC
8l21275d773bfc
10.200.13.200
00E0DB5D773B
3.9.1.360006-360006

 

Thanks!

1 REPLY 1
HP Recommended

Hi @Nicholass,

 

the Device Mode Auto Launch only works with Zoom Mode. When your system is using Zoom Rooms as the conferencing provider, the system automatically enters Device Mode when you plug in a USB cable to the system and your computer. When you disconnect the USB cable, the system automatically exits Device Mode 20 to 30 seconds later.

If you want to use Device Mode with Poly App, you have to use your TC8 to manually activate this mode.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.