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HP Recommended

I have an eagle eye 3 camera for hdx 8000 but it is not working and does not recieve any remote control signal but i use a software 2.6.0 then i noticed that the camera is not working but with software 3.0 but the the device it is too old 

 

the question is which version of hdx 8000 are included when purchase the device notice the camera was working at the first time but i didn't notice the version and then suddenly the deivce stuck i had to reset it again and then camera is not working 

 

and how can make the camera work again

 

thanks

6 REPLIES 6
HP Recommended

 EagleEye III supports in HDX SW from version 3.01  and higer .....

HP Recommended

There is a Camera Compatibility section in the HDX Release Notes that defines the software level support for each type of camera.  The Release notes can be found here:  Video , just select the Video product you want to look at.

 

The cameras are labeled on the bottom with a tag of MPTZ (Mechanical Pan Tilt Zoom) and the number.  The key for that is:

 

MPTZ-6                EagleEye HD

MPTZ-7                EagleEye 1080

MPTZ-8                EagleEye II

MPTZ-9                EagleEye III

EPTZ-1                EagleEye View


The EagleEye Acoustic is labeled as such, and since it is a digital camera is supported only on the RealPresence Group Series, not the HDX.

HP Recommended

Working fine...

 

 

HDX 8000 HD - B

Release V.3.1.1.3-36019

Polycom EagleEye III - V.2.0 836

 

 

HP Recommended

Steven,

 

Could you please extend the cameras table with their P/Ns (eg: MPTZ-9 EE III 1624-08283-001, etc.)?

 

Thanks in advance,

Mike

 

HP Recommended

How about what I would think is one better, see attached.

HP Recommended

This is just we need.

Thanks once more!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.