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‎10-31-2016 03:58 AM

HP Recommended

Hi,

 

I am trying to upgrade the firmware of Realpresence group 500 (release-6.0.0-280932) with USB as per guidance of polycom administrator manual but i am getting error lost.dir when connect the pandrive on RPG500 codec usb.the system get in normal mode.

 

Please help to get solution for the same

1 REPLY 1

‎10-31-2016 04:46 PM

HP Recommended

Please refer to the document on the support web site for installaton of software, options and accessories.

 

Make sure your USB thumb drive meets the requirements:

USB Device Requirements for Software Update
The following device attributes ensure that your USB device successfully supports the software update procedure:
● Use USB 2.0 devices (some USB 3.0 devices might not work with the RealPresence Touch)
● Format the primary partition as FAT32
● Put all software update data in the root directory of the primary partition

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