mptz-7 camera stand by led

[Anonymous]

Hello all,

I am using HDX 9000 with mptz-7 eagle eye camera.

Suddenly,the camera stopped working,when i powered the unit on the camera leds power and stand by were flashing.

HDX 9000 is running 3.0.5 firmware version.

Factory reset did not help.

Any ideas?

Kind Regards,

[Polycom_Video_E]

Thanks for providing the information and since you have already done the basic things that we be done in trouble shooting the camera.

A couple of things:  make sure there are no bent pins on the HDCI connector (on both the camera and codec sides).  Is there any way you can test it with another camera/cable.  

Did the system properly identify the camera?

[Anonymous]

Hello again,

I reconnected all the cables and the camera was working fine but yestarday a power outage and the problem appeared again.

It seems like a power issue,i power on the camera first and then the codec so that the codec can read the camera but i need to reboot both units about 15-20 times in order for the camera to work properly.

Thank you in advance,

Regards