• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2016 03:49 AM

HP Recommended
Product: HP ENVY X2 PC
Operating System: Microsoft Windows 8 (32-bit)

Hello,

 

I have HP ENVY X2 PC, with BIOS version F.06, and Windows 8 enterprise.

I would like to give my notebook to my friend, but first I need to erase my private settings and data. I thought the esyest way is to go to PC settings/ General/ Remove everything and reinstall Windows, but that option does not working (nothing happend when I pressed Get started). Then I thought to install new clean version of windows but in bios I do not see Legacy setiings option? Could you please help me, how can I activate Legacy option in Bios, or activate Remove everything and reinstall Windows option?

 

Regards,

9 REPLIES 9

‎02-11-2016 04:06 AM

HP Recommended

 

That can also be done in Windows.  

Click on the Windows icon and then all applications.

 

Look for the Hp section and then HP Recovery Manager.

 

If you never created recovery media before, you should also see HP recovery media creator as well.

 

Now would be a perfect time to create the usb recovery media.

 

Start the media creation utility. It will tell you how much storage capacity the usb flashdrive must have.

 

After you have created the recovery media:

 

 

Boot to the usb flash drive and in the available options choose factory image recovery.

 

That will delete everything and then reinstall the delivered operating system. 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-11-2016 05:57 AM

HP Recommended

I do not have HP Recovery Manager, could you please post the link where I can download it?

HP Recovery Manager for HP ENVY X2 PC, Windows 8 Enterprise?

 

Regards,

 

Was this reply helpful? Yes No

‎02-11-2016 06:02 AM - edited ‎02-11-2016 06:33 AM

HP Recommended
@nssale wrote:

I do not have HP Recovery Manager, could you please post the link where I can download it?

HP Recovery Manager for HP ENVY X2 PC, Windows 8 Enterprise?

 

Regards,

 

OK.

 

Then you or someone who use the notebook has perhaps inadvertently deleted the partition. That was a bit of a mistake. Is the notebook stil in warranty?

 

HP Recovery Manager for HP ENVY X2 is not a downloadable product.  It is not available in Windows Enterprise versions. 

 

You can order it from HP. Use the following URL.

http://h10025.www1.hp.com/ewfrf/wc/clc?tmp_showAll=false&'destPage=document&cc=us&dlc=en&docname=bph...

 

 

If you want to perform a clean install you will have to make sure that Legacy support is enabled and secure boot disabled.  Select the boot order in UEFI or Legacy, depending on the format of the type of installation media you are using.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-11-2016 06:26 AM

HP Recommended

No my HP is not in warranty.

Is that mean I can not use HP Recovery Manager?

Do you have any other proposition, how could I reset my HP to factory settings?

 

Was this reply helpful? Yes No

‎02-11-2016 06:43 AM

HP Recommended

Did you see the image at the bottom of my previous post of the BIOS setting?

 

You can still purchase recovery media from HP even though the notebook is not in warranty.

 

This will depend on whether or not someone removed the recovery partition or made changes in the partition.

 

Connect the power adapter.

Press the power button and immediately begin tapping the F11 key.

 

If the partition is there and has not been disturbed, the HP Recovery Manager should appear. You will see the options to perform a factory image recovery there.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-11-2016 07:24 AM

HP Recommended

Thank you! Yes, I have HP Recovery Manager!!!

What now?

 

Options:

 

1.Microsoft System Restore (Restore your system to an earlier date)

2.Minimized Image Recovery (Restore operation system, drivers and select sofrware only (clean image) )

3.Run Computer Checkup

4.Show contact information

5.File Backup

 

I suppose, I should run number 2. ?

 

Was this reply helpful? Yes No

‎02-11-2016 07:36 AM

HP Recommended

There should be more available options than what you listed, although #2 sounds like it will deliver what you need. 

 

The following is what my Product loaner Omen 15 has available in the Recovery Manager. It is a 2015 model. Yours may differ somewhat.

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-11-2016 09:06 AM

HP Recommended

Thank you, one more time, I did it!

 

Regards,

Was this reply helpful? Yes No

‎02-11-2016 09:11 AM

HP Recommended

YOU can thank me by marking my previous post as the solution and clicking on a Kudo in the post.

 

It is always good to hear when a member has been able to resolve their issue with a little help from one of us. 🙂


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.