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11-08-2016 05:17 PM - edited 11-08-2016 05:19 PM
When I'm playing games, with AC connected, my laptop starts drain the battery very slowly. Is this normal? Since I have my AC connect wasn't supposed to not discharge?
One more thing, is normal that HP's AC block make a noise when connected to power?
11-10-2016 06:38 AM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand you are having issues with Battery draining out slowly on your HP Omen laptop. I'll be really happy to assist you with this.
Usually, the battery should not drain while you have the AC adapter connected to the laptop. If it's draining check the battery status on the taskbar it should show (plugged in, charging) If it does not check the outlet if its ON or Off.
Here are couple of things that you can try:
Testing and Calibrating the Battery - Here is the link
Battery Does Not Power Notebook or Hold a Charge - Click here
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter - here is the link
I hope this helps. Let me know if you require any further assistance.
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I am an HP Employee
11-27-2016 10:02 AM
I've contacted HP from my country and they have send me, for free, a charger with 150w. The original charger has only 120w which is power wnough making the batteyr drain when playing even with AC is plugged.
So, I recomend to ask a 150w charger and it might be ok.
You can have the adaptar plugged when it's fully charged. Moreover, you should have it always connect to protect the battery. This type of batteries works with cycles so fewer cycles, better it is.
11-27-2016 10:42 AM
I thank you again for trying these steps.
To have a better battery life cycle, I suggest you perform calibration time to time.
Visit us again if you have any concerns!
Thanks for being a part of the HP community. Please let me know if this helps, and if it does, please mark this post as an “Accepted Solution”. Kudos would also be appreciated greatly for my efforts to help.You could simply click the “Thumbs Up” Button.
I am an HP Employee