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Lumpycoal
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Broken speakers

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Microsoft Windows 10 (64-bit)
So when I first bought the laptop it wouldn't run games I'm assuming it has something to do with the graphics drivers so I exchanged it for a new one and when I got that one the speakers on it sounded blown out so I'm just asking if the laptops have a factory warranty or do I have to go through best buy I bought the computer in late October of 2016.
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Riddle_Decipher
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@Lumpycoal

Thank you for joining HP Forums.}

I'll be glad to help you 🙂

 

As I understand you need to know if the computer is covered by an HP Warranty,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Do you need assistance in fixing this issue as I can quickly run you through a few steps that could resolve the issue with the speakers?

Are you planning on repairing it at the HP repair center or are you in need of another exchange?

 

The reason I'm asking the above questions is because though the computer comes with a 1yr factory warranty that starts from the date of purchase of your computer, 

It doesn't cover replacement or exchanges and the exchange as far as I know is within 30days of purchase, if you've purchased from HP shopping website and normally, 15days from purchase if it's at the local store (depends on the store).

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

 

Riddle_Decipher
I am an HP Employee

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Lumpycoal
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It seems they are blown out
But if there's anything I can do any troubleshooting I would like to know
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Chimney_83
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Hi @Lumpycoal, I am the @Chimney_83. It looks like you were interacting with @Riddle_Decipher, but he is out of the office today so I'll take over from here.

 

I understand that you are facing an audio quality issue on your computer. (One of the speaker.)

Have you tried any troubleshooting steps on your own?

Recommend you to right-click on the speaker icon and select playback devices. 

Right-click on the speakers and select properties. 

On the speaker properties window. Click on Levels. 

Make sure the speakers are balanced. 

Check the audio quality. 

If the issue persists, please open device manager, uninstall the audio driver, delete the driver when prompted during uninstall. 

Restart the computer and run HP Support Assistant to install the latest audio driver. Click here for assistance. 

 

Let me know how it goes. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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