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‎03-31-2017 10:07 PM

HP Recommended
Product: Pavillion
I have had my laptop for 3 yrs now. Since I got it it glitches. The screen freezes, press a key and does not type, mouse pad pointer does what it wants to do. I do not use it anymore. It's a nuances.
1 REPLY 1

‎04-02-2017 08:24 AM

HP Recommended

Welcome to HP Forums and Thanks for the post @Kinah,

I understand that you are facing performance issues with your computer. Don't worry, I will be glad to help.

Have you tried any troubleshooting steps on your own?

May I know the operating system on your computer?

May I know the product number/model of your computer? Click here. 

Request you to provide more information for better assistance. 

Recommend you to run a system test on your computer to make sure all the components are working fine. 

Turn off/ shut down the computer. 

Turn the computer ON and keep tapping F2 or ESC on startup and enter System diagnostics. Click here for assistance.

If the test fails, contact our phone support for the service options. 

If the test passes, shut down the computer. 

Once the computer boots to the desktop screen, run HP Support Assistant to diagnose issues and to make sure all the drivers are updated. Click here to know more. 

HP PCs - Computer Is Slow (Windows 10)

HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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