HP OMEN Back-lighting Partially Works

[Wyomingite]

Hello the problem simply stated is that one speaker light, the middle of the keyboard, and to the left of the WASD keys my keyboard does not light up. ALL of the keys do light up sometimes when the computer is booting up or in BIOS mode, but only sometimes. I have had this issue for awhile now and I cannot find a solution using the HP Support Assistant, plus I have not found anything online where anyone has had a similar problem. 

I have tried going into the control panel to edit my settings but nothing was solved with that. I have tried going into my BIOS and enabling/disabling the f5 button actions but that did not change anything. I dont believe there are any hardware problems because the keyboard has completely lit in BIOS and when starting up or shutting down. I could be wrong about that last sentence.

Any help with my problem would be greatly appreciated. 

[Jeet_singh]

Hi @Wyomingite,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that your new OMEN's back-lit keyboard is not working. Some of the known issues have occurred after a BIOS update as the keyboard back lighting turns off.

I'm not sure if you did a BIOS update, but if you have - pressing F5 will turn it back on.

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 10).

You may also try this YouTube video for more details: Click here

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Wyomingite]

I understand that pressing f5 turns the backlighting off/on, however that is not my problem. My problem is that only sections of the key board light up. Pieces that work are the WASD keys, the left speaker, the right half of the keyboard, and the left section that reads "P1, P2...P6." According to the OMEN control, these sections that work are called, "WASD," "Gaming Keys," "Left Speaker," and "Right."

[Jeet_singh]

Hi @Wyomingite,

Thank you for replying,

I appreciate your time and efforts,

I would suggest you follow the steps suggested in the support document for Using the HP OMEN Control software to customize the gaming keyboard on HP Omen 15-5000 Notebook PCs - Click here (Customizing the lighting for each keyboard zone).

Let me know how it goes for further assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Wyomingite]

I would appreciate it very much if you read my first description of the problem. There you can find that I have already used the OMEN Control Panel and other troubleshooting methods. For example, the speakers are tied together in the Control Panel, so why does only one of them light up? Or, why is my keyboard partially lit when I have changed the settings to light up the whole keyboard? Again, please first understand my problem so that we can be more efficient. 

[Jeet_singh]

Hi @Wyomingite,

Thanks for the update,

I went through the description and the reason it's not working is because I'm afraid this is not supported by your model. For further assistance, I would request you contact our HP phone support. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Wyomingite]

I am confused about what you mean that this is not supported by my model? My model most certainly had a fully working keyboard light system until it started to stop working about a month ago. I am not quite sure what you meant by that. 

[A4Apollo]

Hey there! @Wyomingite, thanks for your response and time.

Thanks for trying out the steps.

Don't worry I'd like to help.

As you mentioned that the keyboard was working one month before.

I would suggest you to try performing a system restore on your PC and check if it helps.

Refer this article to know how to perform a system restore on your PC.

If the issue still persists try performing a system recovery and check if it helps.

Refer this article to know how to perform system recovery from the partition.

If the issue still persists after performing a system recovery it is a hardware issue, please contact HP support for service options.

Link to contact HP.

Let me know if this helps!

Have a wonderful day ahead! 🙂