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wolwol12
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Message 1 of 3
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HP OMEN laptop charging port loose or not charging

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Hp omen
Microsoft Windows 10 (64-bit)
I just got an HP omen and after a month my charging port suddenly went crazy and not charging, it charges my omen for a bit second then it wont charge agian. I need help i think its the charging port that is loose
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iMaxx
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Message 2 of 3
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Can you determine where the 'break' may be occuring? At the wall plug, at power brick itself?

If you wiggle the connection at the power port on the laptop, does it start charging again if held in a spesific position?
If so, I'd recommend making a service call to get that fixed.

 

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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devilmaycare
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By any means if the battery indicator says plugged in and not charging :

 

 

Please run a f2 SYstem utility test for the Battery and the adapter. 

 

In case there is a failure ID, contact the support team. 

 

The number will be : 1800-474-6836 

 

 

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