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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 09:10 PM

HP Recommended
Product: Hp omen
Operating System: Microsoft Windows 10 (64-bit)
I just got an HP omen and after a month my charging port suddenly went crazy and not charging, it charges my omen for a bit second then it wont charge agian. I need help i think its the charging port that is loose
2 REPLIES 2

‎03-22-2017 09:05 AM

HP Recommended

Can you determine where the 'break' may be occuring? At the wall plug, at power brick itself?

If you wiggle the connection at the power port on the laptop, does it start charging again if held in a spesific position?
If so, I'd recommend making a service call to get that fixed.

 

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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‎03-29-2017 06:00 AM

HP Recommended

By any means if the battery indicator says plugged in and not charging :

 

 

Please run a f2 SYstem utility test for the Battery and the adapter. 

 

In case there is a failure ID, contact the support team. 

 

The number will be : 1800-474-6836 

 

 

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