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Hpicke01
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HP Omen Mouse Pad/Cursor Won't Work

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My hp omens mousepad won't work. I can use it to swipe between tabs and quick-swipe to the desktop, but I can't use it to select anything on the screen. This happened while I was experiementing with the buttons at the top of the keyboard if that helps. The cursor is also gone from view.
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Riddle_Decipher
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@Hpicke01

Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.


As I understand the touchpad quit working after you were playing Dr.hyde with your computer 😉
Don't worry I have a few suggestions to help you out 🙂

 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.

 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

  • Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
  • At a command prompt, type the following command, and then press ENTER:

set devmgr_show_nonpresent_devices=1

  • Type the following command a command prompt, and then press ENTER:

start devmgmt.msc

  • Troubleshoot the devices and drivers in Device Manager.
    NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
  • When you finish troubleshooting, close Device Manager.
  • Type exit at the command prompt.

    Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

And then download a new version of the synaptic drivers using this link: Click here

 

I also need a few details to provide further assistance (if need be):

Have you checked with an external mouse? did it work?

Did you install the updates from the official hp website? if not, please go ahead.

What is your product number (click here for details on finding information)?

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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