Hp Omen Problem

[Lewan30]

Hello. I bought 07.02.2017 and new deskopt HP OMEN. Now i have 2 problems. My problems are:

First me sreen often is crashing(stutters, i have to restart with power button becouse i can't do nothing) and i don't know why, all components are good becouse i did tests.

Second problem is drops FPS, sometimes when i play he drops FPS from 60-100 to 25-30 for 2-3 seconds every 30 s-1 minut of playing. Regards

[Photoray002]

Hello Lewan30

I need more information.

"First me sreen often is crashing(stutters, i have to restart with power button becouse i can't do nothing) and i don't know why, all components are good becouse i did tests."

What are you doing when this happens? Are you  playing a game or doing something else, what is it?

"Second problem is drops FPS, sometimes when i play he drops FPS from 60-100 to 25-30 for 2-3 seconds every 30 s-1 minut of playing."

What game are you playing?.

Have you used the HP diagnostics tool at startup to run a Component Test yet?

https://support.hp.com/rs-en/document/c03467259

[Lewan30]

Usually i played in World of Tanks, Euro Truck Simulator 2, The Witcher 3, CS:GO. But this stutters is also when i use browser. I have a buzzing in the headphones when this happens. Sometimes it is just after the laptop is turned on. I was in service and my friend said everything is good but this can be problem with motherboard.

[Photoray002]

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@Lewan30 wrote:

 I was in service and my friend said everything is good but this can be problem with motherboard.

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I dont know what that means.

I think in your case, you would do well to contact HP support for a warranty issue.

They will be able to help you better over the phone. It may be a hardware issue and needs to be sent in for repairs.

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