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‎12-31-2016 12:18 PM - edited ‎12-31-2016 02:45 PM

HP Recommended
Product: Omen 15-5213dx
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

My HP Omen's left fan stopped working.

 

At first, it was intermittent.  Usually while gaming.  The left fan would turn off while the right would remain on and the game will become very laggy/unplayable.  I would do a hard reset, then the fan would start up again - all would return to normal.  For months I went on like this.

 

Now, the left fan just won't turn on.  Hard resets do not work anymore.  I updated the BIOS and hard reset.  Still no luck. The right fan works.  It even speeds up when I turn it to max in the HP OMEN CONTROL.

 

Any ideas?  Thanks.

 

 

 

 

UPDATE:

I accidentally had the volume on mute when testing a game.  The left fan started up.  I turned the volume up, soon, the left fan turned off.  I don't know if it had anything to do with anything.  I went ahead and reinstalled the Realtek audio driver.  'still working so far.

 

 

6 REPLIES 6

‎12-31-2016 03:32 PM - edited ‎12-31-2016 03:33 PM

HP Recommended

Hi!, @SlaveUnit:

 

Welcome to HP Forum !. :generic:

 

Your Omen, is ... http://support.hp.com/us-en/product/HP-OMEN-15-Notebook/8499271/model/8788080/manuals

Product Number: J9K28UA
Description: HP OMEN Notebook - 15-5213dx (ENERGY STAR)

 

If possible what one fan not run correctly, but it not sold separately. See the image ...

IMG_20161231_192859.jpg

 

If your OMEN have warranty, you can call, to Center to Support and Assintance of HP, more near your home, from ... http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

 

 

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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‎12-31-2016 08:03 PM

HP Recommended
@Maké wrote:

@hi!, @SlaveUnit:

 

Welcome to HP Forum !. :generic:

 

Your Omen, is ... http://support.hp.com/us-en/product/HP-OMEN-15-Notebook/8499271/model/8788080/manuals

Product Number: J9K28UA
Description: HP OMEN Notebook - 15-5213dx (ENERGY STAR)

 

If possible what one fan not run correctly, but it not sold separately. See the image ...

IMG_20161231_192859.jpg

 

If your OMEN have warranty, you can call, to Center to Support and Assintance of HP, more near your home, from ... http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

 

 

Thanks!

 

It's been a day of gaming and the both fans are still working.  I'm kind of leaning to the idea that it's a software thing since the left fan is working - it just seems to be shut off by a controller somewhere.

 

I did find replacement fans here:

www.ca-cooling-fans.com/hp-omen-15-5213dx-cooling-fan.html

I'll probably look more into that if it fails again.

 

Thanks, again!

 

'will update.

 

 

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‎12-31-2016 09:36 PM

HP Recommended

Hi!, @SlaveUnit:

 

Try, with actualize BIOS, from ... http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-OMEN-15-Notebook/8499271/model/8788080/...

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
Was this reply helpful? Yes No

‎12-31-2016 11:22 PM

HP Recommended
@Maké wrote:

@hi!, @SlaveUnit:

 

Try, with actualize BIOS, from ... http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-OMEN-15-Notebook/8499271/model/8788080/...

@Maké wrote:

@hi!, @SlaveUnit:

 

Try, with actualize BIOS, from ... http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-OMEN-15-Notebook/8499271/model/8788080/...



 

Hello.

 

Like I said in my first post, I updated the BIOS and it was from that link you're indicating.

 

Left fan is off again.  😞

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‎01-01-2017 05:26 AM - edited ‎01-01-2017 05:37 AM

HP Recommended

Hi!, @SlaveUnit :

 

Very Happy New Year 2017 !.

 

The BIOS controller the use, of fan cooler. Is possible what the interior temperature is < +140°F (+60°C), only one fan run for reduce battery drain and over this temperature, run with left and right fan cooler.

 

Try, with ... http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-OMEN-15-Notebook/8499271/model/8788080/...

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
Was this reply helpful? Yes No

‎01-01-2017 06:04 PM - edited ‎01-05-2017 08:42 PM

HP Recommended
@Maké wrote:

@hi!, @SlaveUnit :

 

Very Happy New Year 2017 !.

 

The BIOS controller the use, of fan cooler. Is possible what the interior temperature is < +140°F (+60°C), only one fan run for reduce battery drain and over this temperature, run with left and right fan cooler.

 

Try, with ... http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-OMEN-15-Notebook/8499271/model/8788080/...

Happy new year!  🙂

 

I already updated the Support Assistant previously and it did not work.

I also went into the advanced power settings section and made sure cooling is set to 'active'.

 

Here's what I did that's working so far, though:

- Update BIOS

- Open laptop

- Vacuum fans from the inside

- Disconnect and reconnect battery wiring harness - I'm guessing to ensure hard reset

- Disconnect and reconnect fan wiring harness - just to make sure of a tight connection

 

I have been running Warface and Eve Online all day and it has not failed, yet.

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